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use of personal of information

We use your personal data in the following circumstances and relying on the following lawful basis for processing: 

 

 

Purpose/Activity	Type(s) of Data	Lawful basic for processing
To initially engage with you to discuss requirements	Identity Contact	Consent
To process applications for Firstserv Ltd products and services	Identity Contact Financial Transaction Marketing & Comms	Your information is used to provide our products and services and order processing as well as to conduct business transactions such as billing
To improve customer service	Identity Contact Profile & Usage Technical Marketing & Comms	Your information helps us to more effectively respond to your pre/post sales requests and provide technical support
To send renewal notices	Identity Contact Profile & Usage Technical Marketing & Comms	The email address you provide for order processing may be used to send you renewal notices for your services.
To send periodic emails	Identity Contact Profile & Usage Technical Marketing & Comms	The email address you provide for order processing may be used to send you renewal notices for your services.
To send periodic emails	Identity Contact Profile & Usage Technical Marketing & Comms	In addition, we may send you periodic company newsletters, new service updates, security updates, related product or service informations and status updates on maintenance windows or service availability
To tell you about our products and services	Identity Contact Profile & Usage Technical Marketing & Comms	We may send you information about our products and services that may be of interest to you based on your use of other FirstServ Ltd products and services.
To deliver relevant website content and advertisements to you and measure our understand and the effectiveness of the advertising we serve to you	Identity Contact Profile & Usage Technical Marketing & Comms	Necessary for our legitimate interests (to study how customer use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customers relationship and experiences.	Profile & Usage Technical	Necessary for our legitimate interests (to analyse customer usage, update our website, to develop our business and to inform our marketing strategy)

processing of data and consent

We will process your data for the purpose of performance of our contract with you or the legitimate interest of our business. In other cases, we will request your consent for the processing of the personal data you may submit.

Your refusal to provide personal data to us for certain products and services may hinder us from fulfilling your order for those products or services. Also, if you deny or withdraw your consent to use personal data or opt out of receiving information about FirstServ Ltd products and services this may result in you not being made aware of sales promotions, renewal notices, periodic company newsletters, new service updates, security updates, related product or service information, and status updates on maintenance windows or service availability.

use of application logs

Our servers automatically record information ("Application Log Data") created by your use of our services. Application Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. We use this information to diagnose and improve our services. Except as stated in section (Data Retention), we will either delete the Application Log Data or remove any account identifiers, such as your username, full IP address, or email address, after 12 months. 

data retention

The personal information we collect is retained for no longer than necessary to fulfill the stated purposes in section "PROCESSING OF DATA AND CONSENT" above or for a period specifically required by law or regulation that Firstserv Ltd is obligated to follow.

Personal data used to fulfill verification of certain types of products such as SSL certificates and Domain names, and this data will be retained for a minimum of 5 years depending on the class of product or service and may be retained in either a physical or electronic format.

Even if you request deletion or erasure of your data, we may retain your personal data to the extent necessary and for so long as necessary for our legitimate business interests or performance of contractual obligations.

After the retention period is over, Firstserv Ltd securely disposes or anonymises your personal information in order to prevent loss, theft, misuse, or unauthorised access. 

data collection and purpose specification

We collect the personal data that you may volunteer while using our services.

We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.

We do not collect or use personal data for any purpose other than that indicated at the point on the site where the data is collected.

If we wish to use your personal data for a new purpose, we offer you the means to consent to this new purpose: by indicating in a box at the point on the site where personal data is collected.

Domain name specific data collection

As part of its duties as an accredited domain name registrar, Firstserv Ltd is required to provide certain information about customers who register domain names with Firstserv Ltd to the relevant naming authority. This information will include personal data such as the customer’s name, address and telephone number.

The relevant naming authority will make such information available to the public through publicly accessible directories of owners of domain names.

It is a condition of the purchase of a domain name from Firstserv Ltd that the customer agrees to the transfer of his/her personal data to the relevant naming authority and agrees to the naming authority making that personal data available on a public database. Firstserv Ltd can provide its customers with details of the relevant naming authority on request.

disclosure and visitor choice

We do not disclose your personal data to our subsidiaries or other organisations. 

confidentiality / security

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.

We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.

access to the personal data we might hold about you

You can ask us, by sending an email to datacontroller@firstserv.com, whether we are keeping personal data about you.

Upon request, which you can indicate by sending an email to datacontroller@firstserv.com, we will provide you with a readable copy of the personal data which we keep about you. We may require proof of your identity before we supply this information.

We allow you to challenge the data that we hold about you and, where appropriate, you may have the data erased, rectified / amended or completed.

data transfer

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to save information on your computer through a session cookie that stores your shopping basket details. All cookie information is deleted once your browser is closed. You can usually modify your browser settings to prevent cookies being created, however by doing this you will not be able to order from our site. 

 

 

privacy compliance

There are no global or regional regulatory or self-regulatory schemes applicable to our website or organisation.

Our privacy policy is compliant with the following instrument: Data Protection Act

In order to demonstrate that our privacy policy accords with the above privacy instrument, we are subject to a Government Agency supervision.

Designation of the agency: Information Commissioner Office
URL: https://ico.org.uk/
Country United Kingdom

privacy support

If you have an enquiry or concern about our privacy policy, please contact:

Data Controller
Firstserv Ltd Data Protection
Firstserv Limited
Norfolk House
Bostock Road
Winsford
CW7 3BD
United Kingdom

Email: datacontroller@firstserv.com
Tel: +44 (0)20 7871 5515