Managed Cloud Hosting & Custom Software Development – FAQ
Frequently Asked Questions
Looking for trusted managed cloud hosting in the UK?
Firstserv provides secure, scalable cloud infrastructure and bespoke software development for businesses across the UK.
General Overview
What services does Firstserv provide?
Firstserv delivers fully managed cloud hosting solutions, including infrastructure management, cloud migration, performance optimisation, and ongoing technical support. We also offer custom software development tailored to business needs.
What is managed cloud hosting?
Managed cloud hosting means Firstserv handles setup, monitoring, security, maintenance, and optimisation of your infrastructure so your team can focus on core business operations.
Who are Firstserv’s services suitable for?
Our services are designed for businesses of all sizes—from startups to enterprise organisations—across industries such as finance, e-commerce, healthcare, and SaaS.
Cloud Hosting & Infrastructure
Which cloud platforms does Firstserv support?
- Amazon Web Services (AWS)
- Microsoft Azure
- Google Cloud Platform (GCP)
- Private and hybrid cloud environments
Do you provide cloud migration services?
Yes. We handle full migration including discovery, planning, execution, data transfer, and post-migration optimisation.
How does Firstserv ensure high availability?
- Multi-region deployments
- Load balancing
- Automated failover
- Continuous monitoring
What level of uptime do you guarantee?
We offer enterprise-grade SLAs typically ranging from 99.9% to 99.99% uptime depending on architecture.
Security & Compliance
How secure is Firstserv’s cloud hosting?
- Advanced firewall and intrusion detection
- Continuous vulnerability scanning
- Data encryption (at rest and in transit)
- Identity and access management controls
Do you support compliance requirements?
Yes, including GDPR, ISO 14001, ISO 27001, PCI-DSS, and HIPAA (where applicable).
Support & Management
What support options are available?
We provide 24/7/365 support with proactive monitoring, incident response, dedicated account management, and consultancy.
Do you offer proactive monitoring?
Yes. We detect and resolve issues before they impact your systems.
Can Firstserv scale with my business?
Absolutely. Our cloud infrastructure supports on-demand scalability to match your growth.
Custom Software Development
What custom software development services does Firstserv offer?
- Custom web and mobile applications
- Cloud-native development
- API integrations
- Legacy system modernisation
- DevOps and CI/CD pipelines
How does custom software benefit my business?
Custom software improves efficiency, automates processes, integrates systems, and delivers a competitive advantage.
Does Firstserv integrate software with cloud infrastructure?
Yes, ensuring applications are scalable, secure, and optimised for cloud performance.
What technologies do you use?
PHP, ColdFusion, Java, JavaScript, React, Angular, Node.js, Docker, Kubernetes, and serverless technologies.
Do you provide ongoing support for software?
Yes, including maintenance, updates, optimisation, feature enhancements, and security patching.
Pricing & Engagement
How is pricing structured?
Pricing depends on infrastructure usage, management level, and development scope. We offer fixed-price and pay-as-you-go models.
Can you provide a tailored solution?
Yes. All services are tailored to your specific technical and business requirements.
Getting Started
How do I get started with Firstserv?
Contact us for a consultation. We assess your environment, understand your goals, and deliver a tailored proposal.
