Firstserv offers a variety of domain names for registration, including .com, .co.uk, .net, .co, and .org. Firstserv registers domain names directly with the top level registrars. All domains registered with Firstserv receive free primary and secondary DNS name servers with a management control panel.
Domain Names
REGISTER A DOMAIN
Select whether you want to register a new name, or transfer an existing domain name to Firstserv
REGISTERING A DOMAIN
Some country specific domains have requirements for registration – please check that you meet these requirements where relevant.
TRANSFERRING IN AND OUT
The price for transferring a domain to us is the same as for a 1 year renewal (except for .co.uk and .org.uk domains, which are free to transfer).
When a domain is transferred it will also be renewed for 1 year (again, except for .co.uk and .org.uk domains).
There is no charge to transfer a domain away from FirstServ Ltd.
For detailed instructions on how to transfer a domain to or from FirstServ Ltd, please check our knowledgebase.
RENEWAL REMINDERS
We invoice for domain renewal 30 days in advance, and send renewal reminders before domain expiry. Please ensure that your email address in our control panel is up-to-date, and that invoices are paid promptly. Domains will be automatically renewed once payment is received.
REGISTRATION REQUIREMENTS
.uk domains - If you register a .uk domain please be aware you are entering into a contract with Nominet, the .uk domain registry. Details of this contract can be found at http://www.nominet.uk/go/terms
.eu domains - Registrants must be located within the EU.
.ca domains - There are Canadian presence requirements for registrants.
.de domains - Must have administrative contact resident in Germany.
.ie domains - All applicants applying for a .ie domain name who are not situated in the 32 counties of Ireland must demonstrate a Real and Substantive Connection with Ireland (with the exception of those applying with a registered Community Trademark).
More details on .ie domain registration requirements and acceptable documentation available here: http://www.iedr.ie/index.php/mnudomregs/mnuquickguide )
.us domains - Registrants of .us domains must be United States citizens, residents, or organizations, or a foreign entity with a presence in the United States.
.gov.uk domains – Domains can only be registered by: local and regional government bodies (including properly constituted town, parish and community councils); UK government and devolved administration departments and agencies; executive and advisory non-departmental public bodies and appropriate projects
SUPPORT QUERIES
Email: support@firstserv.com
Or go to Client Area » My Tickets » Submit Tickets » Support / Domains
ABUSE REPORTING
Email: abuse@firstserv.com
Or go to Client Area » My Tickets » Submit Tickets » Abuse
TO RAISE A COMPLAINT
Go to Client Area » My Tickets » Submit Tickets » Complaint
You will receive a response to your complaint within the next 2 working days.
TO ESCALATE A COMPLAINT
If you have made a complaint and you are unsatisfied with the initial resolution to your complaint please go to Client Area » My Tickets » Submit Tickets » Complaint Escalation You will receive a response to your complaint within the next 2 working days.
Please note the following:
- All tickets are responded to within 15 minutes by a member of our support team.
- When possible, please send through support requests by email so that we have a written record.
- or security purposes you will only be able to send in support requests from email addresses that are registered with our support system.
- You can add email addresses via your Client Area or by asking an approved contact to authorise them.
- If calling, have your password ready for security clearance.
- All calls are recorded for quality control purposes.
