FirstServ is committed to protecting your privacy. We are registered with the Information Commissioner's Office and will only use the information that we collect lawfully in accordance with the Data Protection Act 1998.


We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. We do not send out unsolicited emails and will always give you the opportunity to unsubscribe from any marketing communications. The type of personal information we collect includes your name, company name, address, phone number, email address, credit/debit card details. We only require information that is necessary for transactions, you have the option to withhold any personal information that is not required for the transaction.


FirstServ does not pass on or sell any information held about you to a third party. For the purposes of processing card payments your details are passed to our payment processing partner, Worldpay, a division of Royal Bank of Scotland.


We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date and you can check the information that we hold about you by emailing If you find any inaccuracies we will delete or correct it promptly. We follow the stringent rules of the Data Protection Act 1998 and therefore ensure that information about you is not damaged, destroyed or disclosed to a third party without your permission. However, to uphold this you must confirm your identity before we will disclose any information to you. The personal information which we hold will be held securely in accordance with our internal security policy and the law.


If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to save information on your computer through a session cookie that stores your shopping basket details. All cookie information is deleted once your browser is closed. You can usually modify your browser settings to prevent cookies being created, however by doing this you will not be able to order from our site.