High level of service
We pride ourselves on the high level of availability of our networks and engineers. Firstserv offers enhanced support; our global support team is always available, and can be contacted by phone or email at any time.
Our high performance network infrastructure is built to be resilient and scaleable. With high quality hardware, equipment redundancy, and SLAs guaranteeing uptime, Firstserv provide a reliable and secure hosting service.
The technical team follow ITIL procedures to ensure consistent, quality controlled and efficient responses to incidents, problems and change control.
Wide range of products
Our commitment is to managed hosting, and we offer a full range of hosting products including physical and virtual servers, along with hosted email and collaboration tools. The hosting ranges from Cloud Hosting, Managed Colocation and Dedicated Servers through to VPS or shared hosting. In addition, Firstserv offer a range of security services and products for your server, including Enhanced Support options, DDOS Protection, SSL Certificates and Vulnerability Scanning.
Deep understanding of our customers’ needs
Firstserv have a very high customer retention rate. This success is due to listening to our customers and providing the service they need. We pride ourselves on working alongside new and existing clients to be a hosting provider that delivers a world class service.