Please contact us if you have any questions, comments or feedback. The email addresses for our support, accounts, and general enquiries are shown below, or you can submit comments via our feedback form.

Firstserv Contact Details

General Enquires:

Support Queries:

Email: auto-support@firstserv.com

Tel: 0207 871 5515

Or go to Client Area » My Tickets » Submit Tickets » Support / Domains

ACCOUNTS QUERIES:

Email: accounts@firstserv.com

Tel: 0207 871 5515

Abuse reporting:

Email: abuse@firstserv.com

Tel: 0207 871 5515

Or go to Client Area » My Tickets » Submit Tickets » Support / Domains



To raise a complaint:

Go to Client Area » My Tickets » Submit Tickets » Complaint

You will receive a response to your complaint within the next 2 working days.



To escalate a complaint:

If you have made a complaint and you are unsatisfied with the initial resolution to your complaint please go to Client Area » My Tickets » Submit Tickets » Complaint Escalation

You will receive a response to your complaint within the next 2 working days.

Please note the following:

  • All tickets are responded to within 15 minutes by a member of our support team.
  • When possible, please send through support requests by email so that we have a written record.
  • For security purposes you will only be able to send in support requests from email addresses that are registered with our support system.
    You can add email addresses via your Client Area or by asking an approved contact to authorise them.
  • If calling, have your password ready for security clearance.
  • All calls are recorded for quality control purposes.


Head office:

Concert Networks
3 Tabley Court
Moss Lane
Knutsford
Cheshire
WA16 0PL
United Kingdom

Firstserv is a division of Concert Networks Limited.

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